Frequently Asked Questions
General Information
You can call us on 01932 243467, email [email protected], or use the live chat on our website — whatever’s easiest for you.
Absolutely — we have welcoming branches in Shepperton and Lower Sunbury. See branch info here.
Shepperton: Open 7 days (counter closed Sundays), 8am–6:30pm
Sunbury: Monday to Saturday, 8:30am–5:30pm
Pick-up & Delivery: Monday to Saturday, 8am–8pm
Yes! Our Shepperton branch has self-service washers and dryers available seven days a week. Click here for more info
Yes — our Sunbury branch has a fitting room so you can try things on and get the perfect fit.
Yes — we’ll message you as soon as your order is ready for collection.
Yes — your driver will let you know when they’re on the way.
We hold onto items for 90 days and send reminders. After that, they may be at risk of being responsibly disposed of.
Services
We offer a complete garment care service — from everyday laundry and ironing, to specialist dry cleaning, eco-friendly wet cleaning, repairs, alterations and bespoke tailoring. Whether it’s your favourite jumper or a designer piece, we’ve got you covered in-store or with pick-up and delivery. Click to see full list of services
Most orders are ready in 24–48 hours. Need it sooner? Same-day service is available in-store, and you can call us for same-day delivery too — just get in touch.
Everything is cleaned in-house by our experienced and well trained staff. We handle everything from day-to-day general laundry, to your high valued designer items. For specialist rugs and animal hide items, we also offer a specialist clean with a partner company and you will be offered an in-house quote and a leather specialist quote for these items.
Our team are well trained for dealing with tricky stains. Stain removal is never guaranteed and results do vary. It is always best to advise us of any stains and how they occurred to give your items the best care and attention to get the best results for stain removal.
We are very experienced with all types of garments and household item cleaning, providing a comprehensive garment care solution. If there are any items that we are unable to cater for, we will let you know and have them returned on your delivery with no charges.
Dry cleaning uses solvent instead of water, making it perfect for delicate or structured fabrics. It refreshes and protects your clothes without shrinking or damage and is efficient for oil stains.
Wet cleaning is a gentle, water-based alternative to dry cleaning — safer for your garments, your skin, and the environment and efficient for water and natural stains.
A service wash is your everyday laundry done for you — we wash, dry, and fold it all neatly into a bag.
We use professional, non-bio laundry powder — it’s effective and kinder to sensitive skin.
We do. From hotels and restaurants to gyms and offices, we support a wide range of commercial clients. Get in touch to see how we can help your business.
Yes — we’re experienced with items like wedding dresses, leather, suede, and more. These may take a little extra time to ensure the best care.
Yes, our staff are trained to clean trainers and shoes.
Payments and Pricing
Small (up to 8kg): £6.50
Medium (up to 10kg): £8.00
Large (up to 15kg): £9.50
Dryers: £1 per 6 minutes — add as much time as you need.
Prices vary slightly by area. You can see a live estimate by using our quote tool. Get a quote.
Only for pick-up and deliveries. This service is free for orders over £20. Below that, there’s a minimum charge of £20.
Yes, our pick-up and delivery is free for all orders above £20.
Unlike other pick-up and delivery companies, we do not add any extra service charges.
In-store: Pay when dropping off or collecting.
Pick-up/Delivery: We charge you on delivery day with your card registered to your account. If there’s an issue, we’ll call you to sort it out before your delivery.
Pick-up & Delivery
You can book online or by phone. Your driver will come collect from the date and time chosen. Once collected, we will confirm your items by email and your completed order will be returned on the date and time you have chosen — hassle free.
We cover much of West London and Surrey. Pop your postcode into our quote page to check if your area is covered. Try here
You can drop your items off in-store in either Shepperton or Lower Sunbury or by booking a collection online or by phone — whatever works for you. More information here
Yes! We offer flexible recurring pickups — weekly, fortnightly, or monthly. And when you book a regular slot, you’ll receive 5% off every order as a thank-you.
Add them to the “special instructions” box when booking, or speak to our team in-store.
Please separate your items by service — for example, use one bag for dry cleaning, another for ironing, another for laundry, and a separate bag for tailoring. Make sure everything is packed in clean, secure, and suitable bags. If you have any preferences or special instructions, just let us know when booking.
You can reschedule your pick-up and delivery order online here or by giving us a call to amend or cancel your order.
Yes! Just leave us delivery notes when booking or call us directly if you are not going to be in and would still like your order delivered to a safe location or with a neighbour.
Yes, we can deliver to your home, workplace, or another address within our service area. If you need to have your order delivered back to a different address, let us know ahead of your delivery date.
If you can’t make your booking time, let us know in advance before your booking slot. Missed bookings may be charged £10.
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